Refund policy

Returns & Refunds

You may withdraw from your purchase and request a return within 14 days of receiving your order, without giving a reason.

Before sending anything back, please contact NAVOA Support. We will provide the correct return instructions and return destination.

Change of mind

For a change-of-mind return, the complete NAVOA Travel Compression System must be returned.

The customer is responsible for the cost of return shipping.

Items should be returned with all components included and should not have been handled or used beyond what is reasonably necessary to inspect the nature, characteristics and functioning of the product.

After notifying us of your decision to withdraw, please send the product back in accordance with the return instructions we provide and within the applicable return period.

Once the return has been received, or once you provide evidence that it has been sent back where applicable, we will process the refund in accordance with applicable consumer law. Any standard outbound delivery charge paid for the original order will also be refunded where required by law. Additional delivery costs resulting from a more expensive delivery method chosen by the customer are not refundable where permitted by law.

Damaged, defective or incorrect orders

If your order arrives damaged, defective or incorrect, please contact NAVOA Support.

We may request photos or videos as part of our initial assessment. Where a physical return is reasonably required, NAVOA will arrange or cover the required return shipping.

After the issue has been assessed, we will provide the remedy available under applicable consumer law, which may include replacement, repair, price reduction or refund as appropriate.

Lost orders

If you believe your shipment has been lost, please contact NAVOA Support so we can investigate the shipment and arrange an appropriate replacement or refund where applicable.

Starting a return

To start a return, contact us through our Contact page. Please do not send a return before receiving the correct return instructions and destination.

Your statutory rights

Nothing in this policy limits or excludes any rights you have under applicable consumer protection law, including the legal guarantee that applies to defective or non-conforming goods.