Shipping & Delivery Policy

NAVOA | Effective October 29, 2026

NAVOA provides tracked international shipping for eligible orders. We work with selected logistics and fulfillment partners to deliver our travel essentials to customers across supported European destinations.

1. Shipping Destinations

We currently serve eligible destinations within the European Union.

Delivery availability is determined at checkout. Certain locations, remote areas, or product categories may be subject to additional restrictions.

We reserve the right to decline orders that cannot be delivered reliably, with any payment collected refunded in accordance with applicable law.

2. Shipping Charges

Standard tracked shipping is free for eligible EU orders.

Any applicable delivery charges or restrictions will be disclosed before the customer completes checkout.

3. Order Processing

Orders are normally prepared for shipment within 3–5 business days following successful payment verification.

Business days exclude weekends and public holidays applicable to the relevant fulfillment operation.

Additional processing time may occasionally be necessary due to product availability, order verification, or logistical circumstances.

Once an order has been dispatched, a shipping confirmation containing tracking information will be sent to the email address provided at checkout.

4. Estimated Delivery Times

Our standard estimated delivery time is 6–10 business days after dispatch for supported EU destinations.

These are estimated transit times, not guaranteed delivery dates.

Actual delivery times may vary due to customs processing, carrier operations, public holidays, weather, or other circumstances beyond normal logistical control.

Where a delivery deadline has been expressly agreed or is required by applicable consumer law, the relevant legal obligations continue to apply.

5. Customs Duties and Taxes

For supported EU destinations, NAVOA uses tax-inclusive shipping arrangements intended to avoid unexpected import charges at delivery.

Applicable taxes and charges are disclosed or included in the price presented at checkout, as required by law.

If a delivery provider unexpectedly requests customs or import-related payment, customers should contact NAVOA before paying and provide the relevant documentation.

Any additional charges or requests will be reviewed in accordance with the order terms and applicable law.

6. Shipment Tracking

Customers receive tracking information once their order is dispatched.

Tracking updates may not appear immediately after the shipping label is generated.

Some orders may be fulfilled in separate packages. In such cases, separate tracking information may be provided.

Customers should retain their shipping confirmation until all ordered items have been received.

7. Address Accuracy and Delivery Attempts

Customers are responsible for providing accurate, complete, and accessible delivery information.

Incorrect or incomplete addresses may cause delays, unsuccessful delivery attempts, or additional logistics costs.

If an address correction is needed, customers should contact NAVOA as soon as possible. Changes cannot always be guaranteed after dispatch.

Where an order is returned or additional charges arise solely because of incorrect delivery information or an unjustified failure to collect the parcel, NAVOA may seek recovery of reasonable, documented costs to the extent permitted by law.

8. Lost, Missing, or Delayed Shipments

If a parcel is significantly delayed, lost, or marked as delivered but not received, customers should contact our support team.

NAVOA may initiate a formal carrier investigation and request supporting delivery records, including proof of delivery where available.

Where goods are lost before delivery or otherwise fail to arrive as required by law, NAVOA will provide the appropriate remedy.

We do not treat a tracking status alone as automatically resolving every non-delivery claim.

9. Changes and Cancellations

Customers who need to change or cancel an order should contact us promptly.

Before dispatch, we will review whether a change or cancellation can be accommodated.

Once an order has entered fulfillment or shipping, changes may no longer be technically possible.

This does not restrict statutory cancellation, withdrawal, or other mandatory consumer rights.

10. Contact

For shipping and delivery assistance:

NAVOA Customer Support

Email: support@navoa.eu

Website: https://navoa.eu

Please include your order number and tracking number, where available.